Event Date/Time:	2025-10-09 08:34:30
Event Name:	Outage - Voip System
Affected Service Group:	VoIP / Hosted PABX
Impact Severity:	Some Services
Current Status:	Resolved

Date Time	Message
2025-10-09 09:37:04	All services should be working normally now, please email support if you are still experiencing issues. The problem was caused by one of the host servers crashing and taking down the sip trace/monitoring system with it. This caused blocking on the sip servers trying to send traces to the downed monitoring system. We've now disabled the trace exporting on the sip servers and will implement a process that doesn't cause this issue when the monitoring system is offline. Apologies for the inconvenience, we will implement changes to ensure this doesn't happen again.
2025-10-09 09:04:29	All services have resumed and we're monitoring closely. There will be further updates shortly.
2025-10-09 08:53:39	We've identified an issue on one of the host servers and are working on resolving it now. Partial service has resumed with connections on this one host still being offline. Further updates will follow.
2025-10-09 08:34:30	We're investigating an outage and will update again when more information is available.